At Saint Piran, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, our returns policy provides detailed instructions to facilitate the return process.
Eligibility for Returns
You may return new, unused items in their original packaging within 30 days of delivery for a full refund, minus the original shipping costs.
Incorrect Items
If you receive an incorrect item, we will cover the return shipping costs. Please notify us immediately if this occurs so we can rectify the situation as quickly as possible.
Return Process
- Initiate the Return:
- Contact our customer service team at servicecourse@saintpiran.co.uk to initiate the return process. Provide your order number and details about the item(s) you wish to return.
- Prepare Your Return:
- Ensure the item is unused and in its original packaging.
- Include a copy of your order confirmation and a cover note explaining the reason for the return.
- Ship the Return:
- Clearly label your return package with the following address:
Service Course Returns
82A Mount Ambrose
Redruth
Cornwall
TR15 1QR
- Ensure the return address and your contact details are included inside the package.
- Tracking and Insurance:
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Process
Upon receipt and inspection of your return, we will process your refund. Please note the following details regarding refunds:
- Refunds will be issued to the original method of payment.
- You will receive an email notification once your return has been processed.
- Refunds typically take up to four weeks to process after we receive your returned item. This timeframe includes:
- Up to 5 business days for us to receive your return.
- Up to 5 business days for inspection and processing of the return.
- Up to 10 business days for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the unwanted item for a refund and place a new order for the desired item.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Perishable goods (such as food, flowers, newspapers, or magazines)
Contact Us
If you have any questions regarding our returns policy or need further assistance, please contact our customer service team at 01209215787.
We appreciate your business and hope to resolve any issues promptly to ensure your satisfaction.
Thank you for shopping with Saint Piran.
